FAQ

  • How are the door measured
  • what is the material of the iron door?
  • What method is used for rust-proof treament
  • What is the insulation material
  • Do you install the package
  • Do we sell iron doors to contractors?
  • Can I order a custom door
  • Can I place an order without creating an account?
  • Where is my order confirmation?
  • Why has my order been canceled?
  • Can I alter my order?
  • Can I track my order?
  • Can i expedite a custom oder?
  • Do we make door for commerical propertise?

Door

How are the door measured

  • Width - Door Size is measured from the outside of jamb/frame to outside of jamb/frame
  • Height - Door Size is measured from top of frame to bottom of threshold

what is the material of the iron door?

Materials include National Standard Iron, Cast iron parts, Eco-friendly Paint, Glass

What method is used for rust-proof treament

Rust-proof treament include Hot dip Galvanizing, zinc spraying

What is the insulation material

We use polyurethane foaming agent(contact us to custom order with a thremal break for extreme cold weather enviorment)

Do you install the package

No, but our customers can easily install our pre-hung doors or find local contractors in their area for installation.

Do we sell iron doors to contractors?

Yes, contractors, builders, developers, and other door companies often purchase our single & double iron entry doors and then sell to their own clients.

 

Can I order a custom door

Absolutely! We offer customized Iron Door services. You can choose the size, style, color, and other options based on your needs and preferences to create a unique iron door. Please contact us with yourdetailed customization requirements, and we will provide you with professional advice and a quotation.

Ordering and delivery

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. 

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at tanlongtiffany@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Extra

Can i expedite a custom oder?

Yes, we may be able to allow for faster production and shipping of our security doors. Please contact us directly for more info 

tanlongtiffany@gmail.com

Do we make door for commerical propertise?

Yes, we can make any size of modern steel or wrought iron door in any style with custom glass and color finishes.If you would like to custom order a commercial iron or steel entry door, please email us at info tanlongtiffany@gmail.com